Article

Most Organizations Do Not Have a Strategy Problem. They Have a Delivery Problem

Beneath the delivery problem lies a chameleon leadership gap.

Sit through enough strategy reviews and a pattern becomes hard to miss. The strategy itself is rarely the weak point. The priorities are articulate, the analysis is sound, the ambition is clear. What falters, again and again, is the journey from that strategy to a result anyone can see. The shortfall is not in deciding what to do. It is in the capacity to carry the decision through to realised value.

This is not a comfortable conclusion, because strategy is where attention and prestige tend to gather. Yet the evidence points steadily in one direction. Robert Kaplan and David Norton, who spent two decades studying how strategy connects to operations, located the decisive breakdown not in the formulation of strategy but in its execution, in the long passage from an agreed plan to changed performance on the ground. A strategy that reads well can still dissipate as it moves through portfolio choices, programme coordination, delivery, and adoption. The gap between intent and outcome is not a planning gap. It is a delivery gap.

And in a project-driven organisation, delivery is not a mechanical act that follows once the thinking is done. Antonio Nieto-Rodriguez ’s account of the project economy makes the point that value is now created through change, through initiatives that cross functions and unfold under uncertainty. Pierre Le Manh , who leads the Project Management Institute, has placed the leadership of projects and transformations at the centre of the profession, and at the forefront of the AI era, precisely because this is now where value is made. Carrying a strategy across that terrain is not administration. It is leadership. Which means the delivery problem, examined honestly, is not first a problem of methods, tools, or reporting. It is a problem of leadership capability.

The diagnosis sharpens when you look at what delivery actually asks of a leader. The work does not hold still. At the outset it demands honest diagnosis of the real problem. Soon after, it demands hard choices about which initiatives to fund and which to refuse. Then it demands coordination, so that benefits rather than outputs are realised. Then governance, including the discipline to stop work that ought to be stopped. Then adaptation, as conditions shift beneath the plan. Each of these is a different mode of leadership, and a single initiative will move through all of them. A leader fluent in only one mode will watch the work stall the moment it crosses into another.

This is precisely the adaptive range that the leadership literature has examined for a generation. Robert Goffee and Gareth Jones, writing in Harvard Business Review, described great leaders as figures who adjust their behaviour to the demands of very different situations while remaining authentically themselves, a quality they captured in the image of the leader as a kind of chameleon. The point is easy to misread, so it is worth stating carefully. The chameleon leader changes register, not character. They adapt approach, communication, and style to what the moment requires, while their judgement and their principles stay constant. Applied to delivery, that is exactly the leader an initiative needs, one who can move from diagnosis to prioritisation to governance to adaptation without losing themselves along the way. Dave Ulrich , writing on the future of work, has recently carried the same image down to the level of the individual professional, arguing that those who thrive alongside artificial intelligence are chameleons who bring their capability into any setting. What he describes for the employee holds with greater force for the leader, who sets the conditions on which everyone else’s work depends.

Seen this way, the scarcity becomes explicable. Most leadership development was built to produce operators, leaders selected and promoted for running a stable function with excellence. That is genuine and valuable capability, but it is a single mode. Place an accomplished operator in charge of a cross-functional initiative and you have asked them to do something they were never developed to do. The initiative pays for the mismatch in delay, in drift, and in benefits that quietly fail to arrive. The delivery problem and the leadership problem are not two problems. They are one problem seen from two ends.

Which leaves only one honest conclusion. If value is won or lost in delivery, and delivery depends on leaders who can adapt across the whole arc of an initiative, then the decisive advantage is not a sharper strategy and it is not a heavier process. It is adaptive, role agnostic leadership capability, built on purpose rather than left to chance. That is a very different thing from planning more carefully. It is the thing this series is steadily working toward.

Naming the delivery problem this way, though, only sharpens the next question. If adaptive leadership capability is what carries strategy to value, what becomes of its worth as artificial intelligence absorbs the technical and transactional work that once set leaders apart? The answer is not that the capability matters less. It is that it begins to matter most of all, and that is where this story goes next.

So a question worth sitting with, and worth answering in the comments. In your organisation, when an important initiative stalls, is the failure usually in the strategy that was chosen, or in the capacity to carry it through?

If these questions are live in your organisation, the conversation is worth having. You can book a complimentary strategy conversation with Samia.

Samia N. Waqar is the Founder of S&S Coaching Consulting Services and the creator of the Role Agnostic Project Leadership programme, a 50-hour executive development experience designed for C-suite and senior leaders. She is a PMI Authorized Instructor and holds nine globally recognised credentials spanning the full capability framework she teaches. Connect with Samia at snsccs.com or on LinkedIn.

Sources

Kaplan, R. S. and Norton, D. P. (2008) The Execution Premium: Linking Strategy to Operations for Competitive Advantage. Boston: Harvard Business Press.

Nieto-Rodriguez, A. (2021) ‘The Project Economy Has Arrived’, Harvard Business Review, November–December 2021. Available at: https://hbr.org/2021/11/the-project-economy-has-arrived

Goffee, R. and Jones, G. (2000) ‘Why Should Anyone Be Led by You?’, Harvard Business Review, September–October 2000. Available at: https://hbr.org/2000/09/why-should-anyone-be-led-by-you

Ulrich, D. (2026) ‘AI, Organization Form, and Personalized Career: The Chameleon Employee’, LinkedIn.